AmTrust partners with TCS to transform E&S clearance with AI

AmTrust’s spirit of entrepreneurialism and innovation drives growth

AmTrust Financial Services, Inc. is a global property and casualty insurance company headquartered in New York, NY. It strives to deliver outstanding insurance and risk solutions to its clients and partners through innovation, niche expertise, and unparalleled service.  

Challenge

AmTrust’s Excess and Surplus division wanted to use AI to speed up its clearance process.

Main street businesses can have complex insurance needs, so they typically work with a broker to get competitive quotes when looking for policies. To solicit these quotes, brokers will email the small business’ needs to several insurance companies and expect a response in hours. Quotes for non-standard small businesses are handled by AmTrust’s Excess and Surplus (E&S) division and, like most insurance companies, its clearance process was primarily done manually.

AmTrust wanted to use artificial intelligence (AI) and automation technologies to speed up its clearance process and help build stronger relationships with their brokers and partners, as well as current and potential clients.

AmTrust was able to successfully expand their use of AI to their E&S unit working with their longtime technology partner, TCS.